That is the article at abs-cbsnews.com about their
feature in The Correspondents about call centers
and their employees.

Sad to say, Gigi Grande and the producers who
conceptualized the said episode was not able to
capture the truth behind call centers and their
employees.

magaan na trabaho — this is a misconception that
a lot of people have about call centers. this is work,
serious work and not playtime. as call center
agents we are the frontliners of some of the biggest
companies around the world. we handle their first
line of defense for their businnes, Customer
Service. we Filipinos who work in call centers
represent these companies to their consumers and
we filipinos can spell the success or downfall of
these business just on how we deal with their
consumers 24/7 and that is not an easy task. the
reason why call centers thrive in the philippines is
because filipinos have good customer service
skills. we are professional workers and we give
everything a 100%. i salute all the call center
employees who make this feat possible. it means
jobs and job security to the filipinos who wanted to
work in their own country.

no age limit — because call centers are equal
opportunity employers. they do not set limitations
to people’s ability to work. it is only here in the
philippines where we put an age limit to
applications. it really does not matter what age the
applicant is as long as they can still deliver quality
performance. it is called diversity.

hindi rin kailangang college graduate - for cheap
call centers maybe, not for the big ones. we
encourage our applicants to finish college first
before applying. they may also be assisted through
schedule requests if they want to continue
studying while still employed.

Ang tanging requirement, ganda ng boses at galing
sa pagsasalita — for radio stations yes. not for call
center. we are not DJs. we also require high IQ and
intelligence in call centers. For example, Wil Ison,
the 24 yo manager who was featured in The
Correpondents. You did not even applaude him for
reaching that position in such a young age. if he
was employed in a bank, he will only become a
manager if he kissed enough bossess ass or
because he is already 50 years old. People like
Wil were promoted because they are good
employees. Most of the call centers have internal
application processes that enables the employees
to apply for higher position highliting their
performance and capabilities and not who their
friends are and whose ass they just wiped.

‘Ika nga ng iba, "in" ka kapag nasa call center ka. -
this is not a fad. we are working, we pay our taxes,
we are productive citizens of this country. we
chose to stay and earn here in our own country
rather than go abroad and contribute to the brain
drain. we earn a lot beacuse we work hard. we are
thankful for the good education we were provided
by our parents that gave us the competencies we
have now. we are working for multinational
companies and we get promoted. most of us 21-30
years old and we are managers, supervisors and
senior managers.

we may not be doctors or lawyers but at least we
are not corrupt. we are productive and we make
sure that our families and our future families will not
be included with the uneducated, paid rallyists in
EDSA, who do not even understand why they are
there. we are not a burden to the government, they
should even be thankful because it is our tax, the
middle class tax, that makes it possible for the
Philippines to stay alive.